Policy

POLICIES AND PROCEDURES

Return and Exchange Policies

Please read carefully our return policies to apply the appropriate regulations to your return or exchanges. If you have any questions, please contact customer service.

Contact our customer service team at:

Email: info@dancefootlights.com

Phone: 800-349-1186

Mail:

Footlights Dance & Theatre Boutique

ATTN: Customer Service

306 E. Church St. Frederick, MD 21701

I purchased an item over the phone or in one of the Footlights brick and mortar stores and would like to make a return or exchange via mail service:

            Items cannot be returned or exchanged thirty days after purchase.

Items cannot be altered in any way (such as sewn, laundered, dyed) including items that had services rendered by Footlights. Dying can cause shrinkage, if this occurs we cannot return or exchange the shoes. Purchase of dying services assumes you are aware of this possibility. Merchandise must be unworn, in the original packaging, including tags attached. Undergarments, nylon tights, makeup, Special Orders and sales items are not refundable or exchangeable. Shipping charges to return the item are not refunded or credited to the customer account unless there was a shipping error from Footlights or defective item.

Defective items are to be determined by management upon inspection of the item in person. Customer assumes all responsibilities for shipping charges unless otherwise determined by Footlights management. Footlights has the right to deny a request for refund of shipping charges.

 If you believe you received the wrong item or defective item, contact the store manager of the location in which you made the purchase from immediately.

 

Footlights Frederick:

Phone: 301-696-1558

Email: frederick@dancefootlights.com

Store Hours:

Monday-Thursday 11a-7p

Friday-Saturday 10a-5p

Closed Sunday

 

Footlights Silver Spring:

Phone: 301-326-4351

Email: silverspring@dancefootlights.com

Store Hours:

Monday-Friday 11a-7p

Saturday 10a-4p

Sunday 1p-4p

 

Footlights Alexandria:

Phone: 703-373-3254

Email: alexandria@dancefootlights.com

Store Hours:

Monday, Tuesday, Thursday, Friday 12p-8p

Saturday 10a-5p

Sunday 1p-5p

Closed Wednesday

 

All debit/credit card purchases cannot be refunded in the form of cash. Cash refunds are only applicable in store, we do not mail money.

If you wish to make an exchange or return via postal service, please mail your receipt and the items in their original packaging to:

            Footlights Dance & Theatre Boutique

            Attn: Distribution

            306 E. Church St. Frederick, MD 21701

We do not refund the shipping charges to mail an item back to us.

You must specify with the contents if you would like a refund or exchange and a valid contact number or email. If you would like a refund for store credit, please specify.

All items are subject to rejection upon inspection by management. All items applicable for exchange will be shipped back free of charge. All items that are deemed not refundable will be sent back to the return address from where the package was mailed and you will be notified via email or phone based on the contact information given with the package.

 

Brick and Mortar Return and Exchange Policies

          Items cannot be returned or exchanged thirty days after purchase.

Items cannot be altered in any way (such as sewn, laundered, dyed) including items that had services rendered by Footlights. Dying can cause shrinkage, if this occurs we cannot return or exchange the shoes. Purchase of dying services assumes you are aware of this possibility. Merchandise must be unworn, in the original packaging, including tags attached. Undergarments, nylon tights, makeup, Special Orders and sales items are not refundable or exchangeable. All debit/credit card purchases cannot be refunded in the form of cash. Cash refunds are only applicable in store, we do not mail money. All cash refunds of $50 USD or more are processed in store at one business days delay due to limited funds in store.

If you feel you received a defective item, please contact the store manager of the location you purchased the item from immediately.

 

Footlights Frederick:

Phone: 301-696-1558

Email: frederick@dancefootlights.com

Store Hours:

Monday-Thursday 11a-7p

Friday-Saturday 10a-5p

Closed Sunday

Footlights Silver Spring:

Phone: 301-326-4351

Email: silverspring@dancefootlights.com

Store Hours:

Monday-Friday 11a-7p

Saturday 10a-4p

Sunday 1p-4p

 

Footlights Alexandria:

Phone: 703-373-3254

Email: alexandria@dancefootlights.com

Store Hours:

Monday, Tuesday, Thursday, Friday 12p-8p

Saturday 10a-5p

Sunday 1p-5p

Closed Wednesday

 

All items are subject to rejection upon inspection by management.

 

Policies regarding the Return or Exchange of an Online Purchase via Mail Services

          Items cannot be returned or exchanged thirty days after the package delivery dated by the carrier.

Items cannot be altered in any way (such as sewn, laundered, dyed) including items that had services rendered by Footlights. Dying can cause shrinkage, if this occurs we cannot return or exchange the shoes. Purchase of dying services assumes you are aware of this possibility. Merchandise must be unworn, in the original packaging, including tags attached. Undergarments, nylon tights, makeup, Special Orders and sales items are not refundable or exchangeable. Shipping charges to return the item are not refunded or credited to the customer account unless there was a shipping error from Footlights or defective item.

Defective items are to be determined by management upon inspection of the item in person. Customer assumes all responsibilities for shipping charges unless otherwise determined by Footlights management. Footlights has the right to deny a request for refund of shipping charges.

 If you believe you received the wrong item or defective item, contact our Distribution Manager immediately.

(Monday-Friday 9a-5p EST)

Email: shipping@dancefootlights.com Phone: 301-696-1558

All debit/credit card purchases cannot be refunded in the form of cash and we do not ship cash.

If you wish to make an exchange or return via postal service, please mail your receipt/invoice and the items in their original packaging to:

            Footlights Dance & Theatre Boutique

            Attn: Distribution

            306 E. Church St. Frederick, MD 21701

You must specify with the contents if you would like a refund or exchange and a valid contact number or email. If you would like a refund for store credit, please specify.

All items are subject to rejection upon inspection by management. All items applicable for exchange will be shipped back free of charge. All items that are deemed not refundable will be sent back to the return address from where the package was mailed and you will be notified via email or phone based on the contact information given with the package.

 

Returning or Exchanging an Online Store Purchase in our Brick and Mortar Stores

          Items cannot be returned or exchanged thirty days after the dated delivery by the carrier.

Items cannot be altered in any way (such as sewn, laundered, dyed) including items that had services rendered by Footlights. Dying can cause shrinkage, if this occurs we cannot return or exchange the shoes. Purchase of dying services assumes you are aware of this possibility. Merchandise must be unworn, in the original packaging, including tags attached. Undergarments, nylon tights, makeup, Special Orders and sales items are not refundable or exchangeable. Shipping charges to return the item are not refunded or credited to the customer account unless there was a shipping error from Footlights or defective item.

Defective items are to be determined by management upon inspection of the item in person.

 If you believe you received the wrong item or defective item, contact our Distribution Manager immediately.

(Monday-Friday 9a-5p EST)

Email: shipping@dancefootlights.com Phone: 301-696-1558

 

All debit/credit card purchases cannot be refunded in the form of cash.

All items are subject to rejection upon inspection by management.

Final Sale Items

          All items specified on the product page, or labeled as such in store as finale sale are not returnable or exchangeable under any circumstances. All services rendered by Footlights such as alterations make the product a final sale product and cannot be applied to our Return or Exchange policies under any circumstance. We are not liable for any dissatisfaction of a product or service rendered. For questions or concerns regarding our Final Sale Items policies, please contact customer service:

Contact our customer service team at:

Email: info@dancefootlights.com Phone: 800-349-1186

Special Order Policy

          Items not carried in our brick and mortar locations are considered Special Orders. These items cannot be returned or exchanged under any circumstance unless ruled defective by Footlights management. Special Orders do not apply to our returns and exchanges policies. All Special Order items are labeled as such on our site, and you will be notified of any Special Order item you are purchasing online or in our brick and mortar locations. Special Orders must be paid for up front prior to being fulfilled. Items not readily available in the Footlights warehouse can take 2-4 weeks processing from our vendors based on their stock levels and availability. Special Orders that are Made to Order by the manufacturers can take any 4-16 weeks to process. You will be notified every step of the way about your Special Order in regards to the Estimated Time of Delivery (or ETA). For all Made to Order purchases, you will be contacted to confirm an agreement to the ETA prior to us placing the order. You are given 48 hours to respond, if we do not hear back from you within 48 hours of us sending a confirmation request, your order will be automatically cancelled and the charges will be credited to your Footlights account. If you have any questions regarding this process, please contact our customer service team:

 

 Contact our customer service team at:

Email: info@dancefootlights.com Phone: 800-349-1186

Pointe Shoe Fitting Policy

          You must be signed in at least one hour prior to closing to ensure a fitting for pointe shoes. Please note there are only a certain number of fittings we’re physically able to maintain on a day to day bases. Please arrive as early as possible to guarantee a fitting slot. You must remain in store to retain your fitting time. If you leave and your name is called, your slot will be forfeited. We do not call, text or hold slots under any circumstances in order to ensure a steady flow of service to all of our customers.

Questions, comments or concerns regarding our Pointe Shoe Fitting Policies, please contact customer service:

 

Contact our customer service team at:

Email: info@dancefootlights.com

Phone: 800-349-1186

Mail:

Footlights Dance & Theatre Boutique

ATTN: Customer Service

306 E. Church St. Frederick, MD 21701

Studio Fitting Policies

          If you’re looking to have five or more students fitted in store, you must give at least one week’s notice to the desired store’s manager. This is to ensure we have everything you need, including appropriate amounts of staffing to accommodate your students and our customers. Failure to schedule prior will cause your students to wait with our additional customers. This includes fittings for all styles of shoes and bodywear fittings.

 For more information, contact your desired location’s store manger today:

Footlights Frederick:

Phone: 301-696-1558

Email: frederick@dancefootlights.com

Store Hours:

Monday-Thursday 11a-7p

Friday-Saturday 10a-5p

Closed Sunday

Footlights Silver Spring:

Phone: 301-326-4351

Email: silverspring@dancefootlights.com

Store Hours:

Monday-Friday 11a-7p

Saturday 10a-4p

Sunday 1p-4p

Footlights Alexandria:

Phone: 703-373-3254

Email: alexandria@dancefootlights.com

Store Hours:

Monday, Tuesday, Thursday, Friday 12p-8p

Saturday 10a-5p

Sunday 1p-5p

Closed Wednesday

If you’d like us to come to your studio to fit shoes or bodywear please schedule directly with us via email at studiodirect@dancefootlights.com

We can fit any shoe or piece of bodywear from all of our vendors, with limitations of pointe shoes due to the expansive selection and detail to sizing that those fittings require. We always suggest pointe shoe fittings be done in store to ensure each student receives the best possible fit for their feet. For more information, please email studiodirect@dancefootlights.com

Footlights Fitting Fee

Our fitting fee applies to all fittings for shoes that you anticipate purchasing elsewhere. The $15 USD fee can be applied to your future purchase if you decide to buy the shoes from Footlights at a later time. We only implement this fee to help ensure the care and condition of our products. Fitting fees can only be redeemed by a customer over the phone or in store.

Have a question regarding our policies, terms or services?

Contact our customer service team at:

Email: info@dancefootlights.com

Phone: 800-349-1186

Mail:

Footlights Dance & Theatre Boutique

ATTN: Customer Service

306 E. Church St. Frederick, MD 21701