Footlights Frederick


306 East Church St. 
Frederick, MD 21701 

301-696-1558
Frederick@dancefootlights.com

Hours of Operation:
By Appointment

Footlights Silver Spring


938 Wayne Ave.
Silver Spring, MD 20910

301-326-4351
Silverspring@dancefootlights.com

Hours of Operation:
Monday-Friday 11a-7p
Saturday 10a-4p
Sunday 1p-4p

Footlights Alexandria


6448 Landsdowne Centre Dr
Alexandria, VA 22315

703-373-3254
Alexandria@dancefootlights.com

Hours of Operation:
By Appointment

Policy

COVID-19 UPDATE:
Due to the unprecedented impacts COVID-19 (Coronavrious) has had on our business, we have to temporarily modify our services offered in store and virtually.
At this time we are only able to accept in store appointments at our three locations.
Please follow our guidelines listed out and prepare yourselves before arriving to Footlights.
In store Guidelines and Regulations:
To schedule an appointment for in store shopping (including returns), select "Book Now" You can follow the link in this form, or find it at the bottom of our web page via the pink link labeled, “Book Appointment”. For booking under 24 hours in advance, please email the desired location:
frederick@dancefootlights.com, silverspring@dancefootlights.com or alexandria@dancefootlights.com
to confirm availability.
  • Clients are only permitted to bring one (1) guest. Please do not bring additional guests including other children as our limitations for capacity are strict. Parents/guardians, if you are making an appointment for your child, you are considered their plus one,. If you need to have multiple children fitted or assisted, please schedule each individual child with their own appointment time.We encourage those who can to leave any children who do not need to be fitted or assisted, at home. If this is not an option for you, please book two appointments at the same time to reserve enough space in store. You must tell us if you're bringing extra children so we are properly prepared.
  • All guests are required to wear face covering. This must be in place prior to entry. Failure to have proper face covering will result in you not being allowed to enter our store. You will be asked to sanitize your hands upon entry. Please do not wear gloves, you will be asked to remove them.
  • We will not accept cash payments until further notice and all receipts will be available via email only. Additionally, there will not be any change available to break down cash for parking meters. 
  • For further sanitary purposes, we will not allow clients to use their own tights during shoe fittings, disposable footsox will be provided. Additionally, there will not be any sample padding or toe protection available for use by clients. If you forget your own, you will be required to purchase new. All clients being fitted will be required to use hand sanitizer multiple times for the duration of the fitting.
  • We encourage the use of scheduled touchless curbside pickup when able. We cannot guarantee that we will be able to allow clients into the store for a “quick” in and out.
  • Studios + Schools: please contact us for details regarding group fittings in store, our policies have changed.
  • We will be following strict cleaning procedures before, during and after each appointment. Additional sanitation procedures will be conducted on a regular basis to maintain the cleanliness of the store.
  • Any client showing symptoms of being sick may be asked to leave or denied entry. Please do not bring a sick child into our store. We have autoimmune compromised employees who rely on your cooperation and respect to follow all of our safety guidelines and procedures.
We are happy to assist you virtually for all fittings and merchandise needed*. To Schedule virtual assistance, follow the “Book Now” link here or though the "Book Appointment"  link labeled at the bottom of our web page. 

 

We are currently offering SCHEDULED, touchless curbside pickup at our Alexandria, VA and Frederick, MD locations only. You can select this option at checkout on our website or to schedule touchless curbside pickup over the phone, please email alexandria@dancefootlights.com or frederick@dancefootlights.com
or call us at:
(703)-373-3254 – Alexandria
(301)-696-1558 - Frederick
 
Please contact us at info@dancefootlights.com to clarify any questions you have to ensure you are receiving the most up to date information regarding our procedures for the remainder of 2020.

 

POLICIES AND PROCEDURES

 

Return and Exchange Policies

Please read carefully our return policies to apply the appropriate regulations to your return or exchanges. If you have any questions, please contact customer service.

 

Contact our customer service team at:

Email: info@dancefootlights.com

Phone: 301-712-5525

Mail:

Footlights Dance & Theatre Boutique

ATTN: Customer Service

306 E. Church St. Frederick, MD 21701

 

 

I purchased an item over the phone or in one of the Footlights brick and mortar stores and would like to make a return or exchange via mail service:

         Items cannot be returned or exchanged thirty days after purchase.

Items cannot be altered in any way (such as sewn, laundered, dyed) including items that had services rendered by Footlights. Dying can cause shrinkage, if this occurs we cannot return or exchange the shoes. Purchase of dying services assumes you are aware of this possibility. Merchandise must be unworn, in the original packaging, including tags attached. Undergarments, nylon tights, makeup, Special Orders and sales items are not refundable or exchangeable. Shipping charges to return the item are not refunded or credited to the customer account unless there was a shipping error from Footlights or defective item.

Defective items are to be determined by management upon inspection of the item in person. Customer assumes all responsibilities for shipping charges unless otherwise determined by Footlights management. Footlights has the right to deny a request for refund of shipping charges.

 If you believe you received the wrong item or defective item, contact the store manager of the location in which you made the purchase from immediately.

 

Footlights Frederick:

Phone: 301-696-1558

Email: frederick@dancefootlights.com

Store Hours:

Monday-Thursday 11a-7p

Friday 10a-5p

Saturday 10a-4p

Sunday 1p-4p

 

Footlights Silver Spring:

Phone: 301-326-4351

Email: silverspring@dancefootlights.com

Store Hours:

Monday-Thursday 11a-7p

Friday 10a-5p

Saturday 10a-4p

Sunday 1p-4p

 

 

Footlights Alexandria:

Phone: 703-373-3254

Email: alexandria@dancefootlights.com

Store Hours:

Monday, Tuesday, Thursday 12p-7p

 Friday 10a-5p

Saturday 10a-4p

Sunday 1p-4p

Closed Wednesday

 

All debit/credit card purchases cannot be refunded in the form of cash. Cash refunds are only applicable in store, we do not mail money.

If you wish to make an exchange or return via postal service, please mail your receipt and the items in their original packaging to:

          Footlights Dance & Theatre Boutique

          Attn: Distribution

          306 E. Church St. Frederick, MD 21701

We do not refund the shipping charges to mail an item back to us.

You must specify with the contents if you would like a refund or exchange and a valid contact number or email. If you would like a refund for store credit, please specify.

All items are subject to rejection upon inspection by management. All items applicable for exchange will be shipped back free of charge. All items that are deemed not refundable will be sent back to the return address from where the package was mailed and you will be notified via email or phone based on the contact information given with the package.

 

Brick and Mortar Return and Exchange Policies

         Items cannot be returned or exchanged thirty days after purchase.

Items cannot be altered in any way (such as sewn, laundered, dyed) including items that had services rendered by Footlights. Dying can cause shrinkage, if this occurs we cannot return or exchange the shoes. Purchase of dying services assumes you are aware of this possibility. Merchandise must be unworn, in the original packaging, including tags attached. Undergarments, nylon tights, makeup, Special Orders and sales items are not refundable or exchangeable. All debit/credit card purchases cannot be refunded in the form of cash. Cash refunds are only applicable in store, we do not mail money. All cash refunds of $50 USD or more are processed in store at one business days delay due to limited funds in store.

If you feel you received a defective item, please contact the store manager of the location you purchased the item from immediately.

 

Footlights Frederick:

Phone: 301-696-1558

Email: frederick@dancefootlights.com

Store Hours:

Monday-Thursday 11a-7p

Friday 10a-5p

Saturday 10a-4p

Sunday 1p-4p

 

Footlights Silver Spring:

Phone: 301-326-4351

Email: silverspring@dancefootlights.com

Store Hours:

Monday-Thursday 11a-7p

Friday 10a-5p

Saturday 10a-4p

Sunday 1p-4p

 

Footlights Alexandria:

Phone: 703-373-3254

Email: alexandria@dancefootlights.com

Store Hours:

Monday, Tuesday, Thursday 12p-7p

Friday 10a-5p

Saturday 10a-4p

Sunday 1p-4p

Closed Wednesday

 

All items are subject to rejection upon inspection by management.

 

Policies regarding the Return or Exchange of an Online Purchase via Mail Services

         Items cannot be returned or exchanged thirty days after the package delivery dated by the carrier.

Items cannot be altered in any way (such as sewn, laundered, dyed) including items that had services rendered by Footlights. Dying can cause shrinkage, if this occurs we cannot return or exchange the shoes. Purchase of dying services assumes you are aware of this possibility. Merchandise must be unworn, in the original packaging, including tags attached. Undergarments, nylon tights, makeup, Special Orders and sales items are not refundable or exchangeable. Shipping charges to return the item are not refunded or credited to the customer account unless there was a shipping error from Footlights or defective item.

Defective items are to be determined by management upon inspection of the item in person. Customer assumes all responsibilities for shipping charges unless otherwise determined by Footlights management. Footlights has the right to deny a request for refund of shipping charges.

 If you believe you received the wrong item or defective item, contact our Distribution Manager immediately.

(Monday-Friday 11a-4p EST)

Email: shipping@dancefootlights.com Phone: 800-349-1186

All debit/credit card purchases cannot be refunded in the form of cash and we do not ship cash.

If you wish to make an exchange or return via postal service, please mail your receipt/invoice and the items in their original packaging to:

          Footlights Dance & Theatre Boutique

          Attn: Distribution

          306 E. Church St. Frederick, MD 21701

You must specify with the contents if you would like a refund or exchange and a valid contact number or email. If you would like a refund for store credit, please specify.

All items are subject to rejection upon inspection by management. All items applicable for exchange will be shipped back free of charge. All items that are deemed not refundable will be sent back to the return address from where the package was mailed and you will be notified via email or phone based on the contact information given with the package.

 

Returning or Exchanging an Online Store Purchase in our Brick and Mortar Stores

         Items cannot be returned or exchanged thirty days after the dated delivery by the carrier.

Items cannot be altered in any way (such as sewn, laundered, dyed) including items that had services rendered by Footlights. Dying can cause shrinkage, if this occurs we cannot return or exchange the shoes. Purchase of dying services assumes you are aware of this possibility. Merchandise must be unworn, in the original packaging, including tags attached. Undergarments, nylon tights, makeup, Special Orders and sales items are not refundable or exchangeable. Shipping charges to return the item are not refunded or credited to the customer account unless there was a shipping error from Footlights or defective item.

Defective items are to be determined by management upon inspection of the item in person.

 If you believe you received the wrong item or defective item, contact our Distribution Manager immediately.

(Monday-Friday 11a-5p EST)

Email: shipping@dancefootlights.com Phone: 800-349-1186

 

All debit/credit card purchases cannot be refunded in the form of cash.

All items are subject to rejection upon inspection by management.

 

International Shipping 

There are service fees that we charge clients who request international shipping. At this time we offer a base-line cost intended for shipping within the USA and Puerto Rico. That cost will increase depending on the destination address globally. Additional duties/customs charges are the responsibility of the client. All additional fees will be collected via email or phone before an order is complete. Any failure to respond to additional money requests within 48 hours will automatically void the transaction and a store credit will be applied that cannot be later refunded to the original payment method.

 

Final Sale Items

         All items specified on the product page, or labeled as such in store as finale sale are not returnable or exchangeable under any circumstances. All services rendered by Footlights such as alterations make the product a final sale product and cannot be applied to our Return or Exchange policies under any circumstance. We are not liable for any dissatisfaction of a product or service rendered. For questions or concerns regarding our Final Sale Items policies, please contact customer service:

Contact our customer service team at:

Email: info@dancefootlights.com Phone: 301-712-5525

 

Refund Policy Regarding Orders Containing Merchandise No Longer Available.

              You will be contacted with the details of what (if any) product you ordered that is no longer available from us or the manufacturer. You will have one week (seven days, not including holidays that we’re closed and weekends) from the date you are contacted to reach back out to us for a return. If we do not hear back from you after seven days, the cost of the item will be automatically returned on your account as a store credit and cannot be later reimbursed for cash or on a credit/debit card.

              If you have any questions regarding this matter, please contact Customer Service:

                                                                        (Monday-Friday 11a-4p EST)

                                           Email: info@dancefootlights.com  Phone: 301-712-5525

 

 

Special Order Policy

         Items not carried in our brick and mortar locations are considered Special Orders. These items cannot be returned or exchanged under any circumstance unless ruled defective by Footlights management. Special Orders do not apply to our standard returns and exchanges policies. All Special Order items are labeled as such on our site, and you will be notified of any Special Order item you are purchasing online or in our brick and mortar locations. Special Orders must be paid for up front prior to being fulfilled. Items not readily available in the Footlights warehouse can take 2-4 weeks processing from our vendors based on their stock levels and availability. Special Orders that are Made to Order by the manufacturers can take any time between 4-16 weeks to process. You will be notified every step of the way about your Special Order in regards to the Estimated Time of Delivery (or ETA). For all Made to Order purchases, you will be contacted to confirm an agreement to the ETA prior to us placing the order. You are given 48 hours to respond, if we do not hear back from you within 48 hours of us sending a confirmation request, your order will be automatically cancelled and the charges will be credited to your Footlights account. If you have any questions regarding this process, please contact our customer service team:

 

 Contact our customer service team at:

Email: info@dancefootlights.com Phone: 301-712-5525

 

 

Pre-Order Policy

         Items that are for Pre-Order (not available yet for immediate delivery) will be treated as a standard order. These items can be exchanged or returned only for store credit unless ruled defective by Footlights management. Pre-Orders do not apply to our standard returns and exchanges policies.. It can take any time between 2-16 weeks to process. You will be notified to the Estimated Time of Delivery (or ETA) after your order is placed, please allow us up to 48 hours to collect this data. If you have any questions regarding this process, please contact our customer service team:

 

 Contact our customer service team at:

Email: info@dancefootlights.com Phone: 301-712-5525

 

 

Pointe Shoe Fitting Policy

         You must be signed in at least one hour prior to closing to ensure a fitting for pointe shoes. Please note there are only a certain number of fittings we’re physically able to maintain on a day to day bases. Please arrive as early as possible to guarantee a fitting slot. You must remain in store to retain your fitting time. If you leave, your slot will be forfeited. We do not call, text or hold slots under any circumstances in order to ensure a steady flow of service to all of our customers.

Questions, comments or concerns regarding our Pointe Shoe Fitting Policies, please contact customer service:

 

Contact our customer service team at:

Email: info@dancefootlights.com

Phone: 301-712-5525

Mail:

Footlights Dance & Theatre Boutique

ATTN: Customer Service

306 E. Church St. Frederick, MD 21701

 

Individual Appointment Fittings (In Store Policy)

         All locations accept appointment fittings, however, there is a holding time fee. This fee is applied to individual fittings scheduled. One slot is only appointed to one dancer. Please call your desired location for more details.

 

Individual Virtual Assistance

          You can setup virtual assistance for any of our products carried at Footlights. This includes fittings for pointe shoes. You must currently be en pointe to schedule a virtual pointe fitting. All other merchandise is subject to availability. There is a holding fee for your scheduled appointment, and additional charges may apply.

Contact Customer Service:

Email info@dancefootlights.com to begin setting up your next virtual assistance.

 

Studio Fitting Policies

         If you’re looking to have five or more students fitted in store, you must give at least one week’s notice to the desired store’s manager. This is to ensure we have everything you need, including appropriate amounts of staffing to accommodate your students and our customers. Failure to schedule prior will cause your students to wait with our additional customers. This includes fittings for all styles of shoes and bodywear fittings.

 For more information, contact your desired location’s store manger today:

 

 

Footlights Frederick:

Phone: 301-696-1558

Email: frederick@dancefootlights.com

Store Hours:

Monday-Thursday 11a-7p

Friday 10a-5p

Saturday 10a-4p

Sunday 1p-4p

 

Footlights Silver Spring:

Phone: 301-326-4351

Email: silverspring@dancefootlights.com

Store Hours:

Monday-Thursday 11a-7p

Friday 10a-5p

Saturday 10a-4p

Sunday 1p-4p

 

Footlights Alexandria:

Phone: 703-373-3254

Email: alexandria@dancefootlights.com

Store Hours:

Monday, Tuesday, Thursday 12p-7p

Friday 10a-5p

Saturday 10a-4p

Sunday 1p-4p

Closed Wednesday

 

 

If you’d like us to come to your studio to fit shoes or bodywear please schedule directly with us via email at studiodirect@dancefootlights.com

We can fit any shoe or piece of bodywear from all of our vendors, with limitations of pointe shoes due to the expansive selection and detail to sizing that those fittings require. We always suggest pointe shoe fittings be done in store to ensure each student receives the best possible fit for their feet. For more information, please email studiodirect@dancefootlights.com

 

Footlights Fitting Fee

Our fitting fee applies to all fittings for shoes that you anticipate purchasing elsewhere. The $15 USD fee can be applied to your future purchase if you decide to buy the shoes from Footlights at a later time. We only implement this fee to help ensure the care and condition of our products. Fitting fees can only be redeemed by a customer over the phone or in store.

 

Have a question regarding our policies, terms or services?

 

Contact our customer service team at:

Email: info@dancefootlights.com

Phone: 301-712-5525

Mail:

Footlights Dance & Theatre Boutique

ATTN: Customer Service

306 E. Church St. Frederick, MD 21701

 

 

 


    800-349-1186

Free Shipping on Orders Over $200

Footlights Dance & Theatre Boutique