Footlights Frederick


306 East Church St. 
Frederick, MD 21701 

301-696-1558
Frederick@dancefootlights.com

Hours of Operation:
By Appointment

Footlights Silver Spring


938 Wayne Ave.
Silver Spring, MD 20910

301-326-4351
Silverspring@dancefootlights.com

Hours of Operation:
Monday-Friday 11a-7p
Saturday 10a-4p
Sunday 1p-4p

Footlights Alexandria


6448 Landsdowne Centre Dr
Alexandria, VA 22315

703-373-3254
Alexandria@dancefootlights.com

Hours of Operation:
By Appointment

Policy

POLICIES AND PROCEDURES

 

Return and Exchange Policies

Please read carefully our return policies to apply the appropriate regulations to your return or exchanges. If you have any questions, please contact customer service.

 

Contact our customer service team at:

Email: info@dancefootlights.com

Phone: 301-712-5525

Mail:

Footlights Dance & Theatre Boutique

ATTN: Customer Service

306 E. Church St. Frederick, MD 21701

 

 

I purchased an item over the phone or in one of the Footlights brick and mortar stores and would like to make a return or exchange via mail service:

         Items cannot be returned or exchanged thirty days after purchase.

Items cannot be altered in any way (such as sewn, laundered, dyed) including items that had services rendered by Footlights. Dying can cause shrinkage, if this occurs we cannot return or exchange the shoes. Purchase of dying services assumes you are aware of this possibility. Merchandise must be unworn, in the original packaging, including tags attached. Undergarments, nylon tights, makeup, Special Orders and sales items are not refundable or exchangeable. Shipping charges to return the item are not refunded or credited to the customer account unless there was a shipping error from Footlights or defective item.

Defective items are to be determined by management upon inspection of the item in person. Customer assumes all responsibilities for shipping charges unless otherwise determined by Footlights management. Footlights has the right to deny a request for refund of shipping charges.

 If you believe you received the wrong item or defective item, contact the store manager of the location in which you made the purchase from immediately.

 

Footlights Frederick:

Phone: 301-696-1558

Email: frederick@dancefootlights.com

Store Hours:

Monday-Thursday 11a-7p

Friday 10a-5p

Saturday 10a-4p

Sunday 1p-4p

 

Footlights Silver Spring:

Phone: 301-326-4351

Email: silverspring@dancefootlights.com

Store Hours:

Monday-Thursday 11a-7p

Friday 10a-5p

Saturday 10a-4p

Sunday 1p-4p

 

 

Footlights Alexandria:

Phone: 703-373-3254

Email: alexandria@dancefootlights.com

Store Hours:

Monday, Tuesday, Thursday 12p-7p

 Friday 10a-5p

Saturday 10a-4p

Sunday 1p-4p

Closed Wednesday

 

All debit/credit card purchases cannot be refunded in the form of cash. Cash refunds are only applicable in store, we do not mail money.

If you wish to make an exchange or return via postal service, please mail your receipt and the items in their original packaging to:

          Footlights Dance & Theatre Boutique

          Attn: Distribution

          306 E. Church St. Frederick, MD 21701

We do not refund the shipping charges to mail an item back to us.

You must specify with the contents if you would like a refund or exchange and a valid contact number or email. If you would like a refund for store credit, please specify.

All items are subject to rejection upon inspection by management. All items applicable for exchange will be shipped back free of charge. All items that are deemed not refundable will be sent back to the return address from where the package was mailed and you will be notified via email or phone based on the contact information given with the package.

 

Brick and Mortar Return and Exchange Policies

         Items cannot be returned or exchanged thirty days after purchase.

Items cannot be altered in any way (such as sewn, laundered, dyed) including items that had services rendered by Footlights. Dying can cause shrinkage, if this occurs we cannot return or exchange the shoes. Purchase of dying services assumes you are aware of this possibility. Merchandise must be unworn, in the original packaging, including tags attached. Undergarments, nylon tights, makeup, Special Orders and sales items are not refundable or exchangeable. All debit/credit card purchases cannot be refunded in the form of cash. Cash refunds are only applicable in store, we do not mail money. All cash refunds of $50 USD or more are processed in store at one business days delay due to limited funds in store.

If you feel you received a defective item, please contact the store manager of the location you purchased the item from immediately.

 

Footlights Frederick:

Phone: 301-696-1558

Email: frederick@dancefootlights.com

Store Hours:

Monday-Thursday 11a-7p

Friday 10a-5p

Saturday 10a-4p

Sunday 1p-4p

 

Footlights Silver Spring:

Phone: 301-326-4351

Email: silverspring@dancefootlights.com

Store Hours:

Monday-Thursday 11a-7p

Friday 10a-5p

Saturday 10a-4p

Sunday 1p-4p

 

Footlights Alexandria:

Phone: 703-373-3254

Email: alexandria@dancefootlights.com

Store Hours:

Monday, Tuesday, Thursday 12p-7p

Friday 10a-5p

Saturday 10a-4p

Sunday 1p-4p

Closed Wednesday

 

All items are subject to rejection upon inspection by management.

 

Policies regarding the Return or Exchange of an Online Purchase via Mail Services

         Items cannot be returned or exchanged thirty days after the package delivery dated by the carrier.

Items cannot be altered in any way (such as sewn, laundered, dyed) including items that had services rendered by Footlights. Dying can cause shrinkage, if this occurs we cannot return or exchange the shoes. Purchase of dying services assumes you are aware of this possibility. Merchandise must be unworn, in the original packaging, including tags attached. Undergarments, nylon tights, makeup, Special Orders and sales items are not refundable or exchangeable. Shipping charges to return the item are not refunded or credited to the customer account unless there was a shipping error from Footlights or defective item.

Defective items are to be determined by management upon inspection of the item in person. Customer assumes all responsibilities for shipping charges unless otherwise determined by Footlights management. Footlights has the right to deny a request for refund of shipping charges.

 If you believe you received the wrong item or defective item, contact our Distribution Manager immediately.

(Monday-Friday 11a-4p EST)

Email: shipping@dancefootlights.com Phone: 800-349-1186

All debit/credit card purchases cannot be refunded in the form of cash and we do not ship cash.

If you wish to make an exchange or return via postal service, please mail your receipt/invoice and the items in their original packaging to:

          Footlights Dance & Theatre Boutique

          Attn: Distribution

          306 E. Church St. Frederick, MD 21701

You must specify with the contents if you would like a refund or exchange and a valid contact number or email. If you would like a refund for store credit, please specify.

All items are subject to rejection upon inspection by management. All items applicable for exchange will be shipped back free of charge. All items that are deemed not refundable will be sent back to the return address from where the package was mailed and you will be notified via email or phone based on the contact information given with the package.

 

Returning or Exchanging an Online Store Purchase in our Brick and Mortar Stores

         Items cannot be returned or exchanged thirty days after the dated delivery by the carrier.

Items cannot be altered in any way (such as sewn, laundered, dyed) including items that had services rendered by Footlights. Dying can cause shrinkage, if this occurs we cannot return or exchange the shoes. Purchase of dying services assumes you are aware of this possibility. Merchandise must be unworn, in the original packaging, including tags attached. Undergarments, nylon tights, makeup, Special Orders and sales items are not refundable or exchangeable. Shipping charges to return the item are not refunded or credited to the customer account unless there was a shipping error from Footlights or defective item.

Defective items are to be determined by management upon inspection of the item in person.

 If you believe you received the wrong item or defective item, contact our Distribution Manager immediately.

(Monday-Friday 11a-5p EST)

Email: shipping@dancefootlights.com Phone: 800-349-1186

 

All debit/credit card purchases cannot be refunded in the form of cash.

All items are subject to rejection upon inspection by management.

 

 

Order Changes

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. Additional attempts may be made to any additional third-party business(es) you list as part of your contact information including but not limited to your place of work, school or a studio you dance at. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors. We reserve the right to discontinue any product at any time on our site. We reserve the right to limit the quantities of any products or services that we offer. We reserve the right to block or void any orders attempted to be made by any person (or persons) who we feel is in violation of our Policies and/or conducting illicit activities, including but not limited to Credit Card fraud.

You agree to provide current, complete and accurate contact and financial information for all purchases made through our website and in store. We are not liable for any inaccurate information resulting in the failure to contact you in regards to attempts to cancel, modify or otherwise change or update the status of an order.

 

CHARGE BACK ATTEMPTS: Any attempt to falsify a Charge Back Claim will be thoroughly investigated by our team. We will attempt to contact you at all outlets of contact provided to resolve the matter internally before submitting the proper documents to rectify any false claims with the third-party Credit Card Processing company (or companies). Failure to comply or rectify any falsified claims will result in immediate termination of use of our services. If you believe your credit card was used to purchase goods or services from us without your consent, please notify us and your credit card company immediately to resolve the matter efficiently and appropriately.

 

Refund Policy Regarding Orders Containing Merchandise No Longer Available.

              You will be contacted with the details of what (if any) product you ordered that is no longer available from us or the manufacturer. You will have one week (seven days, not including holidays that we’re closed and weekends) from the date you are contacted to reach back out to us for a return. If we do not hear back from you after seven days, the cost of the item will be automatically returned on your account as a store credit and cannot be later reimbursed for cash or on a credit/debit card.

              If you have any questions regarding this matter, please contact Customer Service:

                                                                        (Monday-Friday 11a-4p EST)

                                           Email: info@dancefootlights.com  Phone: 800-349-1186

 

Shipping

We do not handle the delivery of your goods, therefore we cannot guarantee, represent or warrant that your package will be uninterrupted, timely, or kept secure. However, we can assist with contacting the third-party shipping company in regards to all lost and damaged packages. To file a claim yourself, go to www.usps.com or call your local post office and provide your tracking number as reference. We are not liable to replace any lost or damaged materials. If you believe your package to be lost, contact our Distribution manager:

(Monday-Friday 11a-4p EST)

                                           Email: shipping@dancefootlights.com  Phone: 800-349-1186

 

International Shipping 

There are service fees that we charge clients who request international shipping. At this time we offer a base-line cost intended for shipping within the USA and Puerto Rico. That cost will increase depending on the destination address globally. Additional duties/customs charges are the responsibility of the client. All additional fees will be collected via email or phone before an order is complete. Any failure to respond to additional money requests within 48 hours will automatically void the transaction and a store credit will be applied that cannot be later refunded to the original payment method.

 

Final Sale Items

         All items specified on the product page, or labeled as such in store as finale sale are not returnable or exchangeable under any circumstances. All services rendered by Footlights such as alterations make the product a final sale product and cannot be applied to our Return or Exchange policies under any circumstance. We are not liable for any dissatisfaction of a product or service rendered. For questions or concerns regarding our Final Sale Items policies, please contact customer service:

Contact our customer service team at:

Email: info@dancefootlights.com Phone: 301-712-5525

 

 

Special Order Policy

         Items not carried in our brick and mortar locations are considered Special Orders. These items cannot be returned or exchanged under any circumstance unless ruled defective by Footlights management. Special Orders do not apply to our standard returns and exchanges policies. All Special Order items are labeled as such on our site, and you will be notified of any Special Order item you are purchasing online or in our brick and mortar locations. Special Orders must be paid for up front prior to being fulfilled. Items not readily available in the Footlights warehouse can take 2-4 weeks processing from our vendors based on their stock levels and availability. Special Orders that are Made to Order by the manufacturers can take any time between 4-16 weeks to process. You will be notified every step of the way about your Special Order in regards to the Estimated Time of Delivery (or ETA). For all Made to Order purchases, you will be contacted to confirm an agreement to the ETA prior to us placing the order. You are given 48 hours to respond, if we do not hear back from you within 48 hours of us sending a confirmation request, your order will be automatically cancelled and the charges will be credited to your Footlights account. If you have any questions regarding this process, please contact our customer service team:

 

 Contact our customer service team at:

Email: info@dancefootlights.com Phone: 301-712-5525

 

 

Pre-Order Policy

         Items that are for Pre-Order (not available yet for immediate delivery) will be treated as a standard order. These items can be exchanged or returned only for store credit unless ruled defective by Footlights management. Pre-Orders do not apply to our standard returns and exchanges policies.. It can take any time between 2-16 weeks to process. You will be notified to the Estimated Time of Delivery (or ETA) after your order is placed, please allow us up to 48 hours to collect this data. If you have any questions regarding this process, please contact our customer service team:

 

 Contact our customer service team at:

Email: info@dancefootlights.com Phone: 301-712-5525

 

 

Pointe Shoe Fitting Policy

         You must be signed in at least one hour prior to closing to ensure a fitting for pointe shoes. Please note there are only a certain number of fittings we’re physically able to maintain on a day to day bases. Please arrive as early as possible to guarantee a fitting slot. You must remain in store to retain your fitting time. If you leave, your slot will be forfeited. We do not call, text or hold slots under any circumstances in order to ensure a steady flow of service to all of our customers.

Questions, comments or concerns regarding our Pointe Shoe Fitting Policies, please contact customer service:

 

Contact our customer service team at:

Email: info@dancefootlights.com

Phone: 301-712-5525

Mail:

Footlights Dance & Theatre Boutique

ATTN: Customer Service

306 E. Church St. Frederick, MD 21701

 

Individual Appointment Fittings (In Store Policy)

         All locations accept appointment fittings, however, there is a holding time fee. This fee is applied to individual fittings scheduled. One slot is only appointed to one dancer. Please call your desired location for more details.

 

Individual Virtual Assistance

          You can setup virtual assistance for any of our products carried at Footlights. This includes fittings for pointe shoes. You must currently be en pointe to schedule a virtual pointe fitting. All other merchandise is subject to availability. There is a holding fee for your scheduled appointment, and additional charges may apply.

Contact Customer Service:

Email info@dancefootlights.com to begin setting up your next virtual assistance.

 

Studio Fitting Policies

         If you’re looking to have five or more students fitted in store, you must give at least one week’s notice to the desired store’s manager. This is to ensure we have everything you need, including appropriate amounts of staffing to accommodate your students and our customers. Failure to schedule prior will cause your students to wait with our additional customers. This includes fittings for all styles of shoes and bodywear fittings.

 For more information, contact your desired location’s store manger today:

 

 

Footlights Frederick:

Phone: 301-696-1558

Email: frederick@dancefootlights.com

Store Hours:

Monday-Thursday 11a-7p

Friday 10a-5p

Saturday 10a-4p

Sunday 1p-4p

 

Footlights Silver Spring:

Phone: 301-326-4351

Email: silverspring@dancefootlights.com

Store Hours:

Monday-Thursday 11a-7p

Friday 10a-5p

Saturday 10a-4p

Sunday 1p-4p

 

Footlights Alexandria:

Phone: 703-373-3254

Email: alexandria@dancefootlights.com

Store Hours:

Monday, Tuesday, Thursday 12p-7p

Friday 10a-5p

Saturday 10a-4p

Sunday 1p-4p

Closed Wednesday

 

 

If you’d like us to come to your studio to fit shoes or bodywear please schedule directly with us via email at studiodirect@dancefootlights.com

We can fit any shoe or piece of bodywear from all of our vendors, with limitations of pointe shoes due to the expansive selection and detail to sizing that those fittings require. We always suggest pointe shoe fittings be done in store to ensure each student receives the best possible fit for their feet. For more information, please email studiodirect@dancefootlights.com

 

Footlights Fitting Fee

Our fitting fee applies to all fittings for shoes that you anticipate purchasing elsewhere. The $15 USD fee can be applied to your future purchase if you decide to buy the shoes from Footlights at a later time. We only implement this fee to help ensure the care and condition of our products. Fitting fees can only be redeemed by a customer over the phone or in store.

 

Threats, Slander and Aggressive Behavior (Including Theft)

We as a company will not stand for aggressive behavior to be demonstrated by clients against our employees and/or other patrons of our establishments through public altercation inside our establishments or through our channels of communication such as social media outlets, phones and emails. Anyone in violation of this policy will be held to the highest standings of the law as applicable to their actions. This includes but is not limited to using derogatory language, yelling, intimidation, throwing of any objects (including monies), any behavior we feel is threatening, degrading and/or demeaning to our employees. Actions such as (but not limited to) threatening to sue us (or an employee) under falsified claims solely to incite fear and/or intimidate individual(s) to comply with demands against company policies, physically lunging at a person(s), physically assaulting, cornering, invading "personal" space, stepping behind the counter (or any employee-only section) for intimidation or an attempt at physical assault, including attempting to reach over the counter, making fists at or overwise using bodily motions or objects to inflict fear or harm to any employee or other patrons. Any attempt to cause emotional distress to an employee or another patron will result in immediate removal from our establishments or immediate cease of communications and services provided. Any attempts made at threatening the lives or safety of our staff will be immediately reported to the proper authorities as well as to any known connected businesses we work with (such as studios). Any derogatory remarks, comments or slander will result in the possibility of permanent termination of our services as well as contacting any known connected businesses we work with (such as studios) as we feel fit to uphold the safety and integrity of our business. Any patron caught stealing merchandise will face permanent termination of our services and be immediately reported to the proper authorities as well as to any known connected businesses we work with (such as studios). 

 

Have a question regarding our policies, terms or services?

 

Contact our customer service team at:

Email: info@dancefootlights.com

Phone: 301-712-5525

Mail:

Footlights Dance & Theatre Boutique

ATTN: Customer Service

306 E. Church St. Frederick, MD 21701

 

 

 


    800-349-1186

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Footlights Dance & Theatre Boutique