Privacy policy
PRIVACY STATEMENT – ONLINE AND IN STORE
When you purchase something from our store (online and brick and mortar), or reach out to communicate with us, we collect the personal information you give us such as your name, address, email address, place of work and dance, etc. We may send you emails about our store, new products and other updates. At any time you can opt out of these emails by contacting us at media@dancefootlights.com
Your personal information (name, address, email address, phone number, etc) stays secure within our system both in store and on our site. We do not share your information with any other third-party sources if we don’t have to. However, we do use third-party apps to manage our system, and those will have access to your data.
Threats, Slander and Aggressive Behavior (Including Theft)
We as a company will not stand for aggressive behavior to be demonstrated by clients against our employees and/or other patrons of our establishments through public altercation inside our establishments or through our channels of communication such as social media outlets, phones and emails. Anyone in violation of this policy will be held to the highest standings of the law as applicable to their actions. This includes but is not limited to using derogatory language, yelling, intimidation, throwing of any objects (including monies), any behavior we feel is threatening, degrading and/or demeaning to our employees. Actions such as (but not limited to) threatening to sue us (or an employee) under falsified claims solely to incite fear and/or intimidate individual(s) to comply with demands against company policies, physically lunging at a person(s), physically assaulting, cornering, invading "personal" space, stepping behind the counter (or any employee-only section) for intimidation or an attempt at physical assault, including attempting to reach over the counter, making fists at or overwise using bodily motions or objects to inflict fear or harm to any employee or other patrons. Any attempt to cause emotional distress to an employee or another patron will result in immediate removal from our establishments or immediate cease of communications and services provided. Any attempts made at threatening the lives or safety of our staff will be immediately reported to the proper authorities as well as to any known connected businesses we work with (such as studios). Any derogatory remarks, comments or slander will result in the possibility of permanent termination of our services as well as contacting any known connected businesses we work with (such as studios) as we feel fit to uphold the safety and integrity of our business. Any patron caught stealing merchandise will face permanent termination of our services and be immediately reported to the proper authorities as well as to any known connected businesses we work with (such as studios).
How do you get my consent?
When you provide us with personal information to create an account, complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, it is implied that you consent to our collecting it and using it as we see fit.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us.
Contact our customer service team at:
Email: info@dancefootlights.com
Phone: (301)-888-6901
Mail:
Footlights Dance & Theatre Boutique
ATTN: Customer Service
306 E. Church St. Frederick, MD 21701
Full Disclosure:
We may disclose your personal information if we are required by law to do so or you violate any of our Terms and Policies.
Text Marketing and Notifications:
By subscribing to text notifications you agree to receive recurring automated marketing text messages at the phone number provided. Consent is not a condition of purchase. Text STOP to unsubscribe or HELP for help. Msg and data rates may apply.
Payment Specifics:
All payments are encrypted and processed directly through third party payment gateways. Footlights does not retain or have access to any of your credit card information, therefore payment options are not saved for future use. If you provide us directly with your Credit Card information, we assume your trust in using this information as disclosed on a case to case bases such as over the phone purchases, or reoccurring/high volume purchases.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. Additional attempts may be made to any additional third-party business(es) you list as part of your contact information including but not limited to your place of work, school or a studio you dance at. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors. We reserve the right to discontinue any product at any time on our site. We reserve the right to limit the quantities of any products or services that we offer. We reserve the right to block or void any orders attempted to be made by any person (or persons) who we feel is in violation of our Policies and/or conducting illicit activities, including but not limited to Credit Card fraud.
CHARGE BACK ATTEMPTS: Any attempt to falsify a Charge Back Claim will be thoroughly investigated by our team. We will attempt to contact you at all outlets of contact provided to resolve the matter internally before submitting the proper documents to rectify any false claims with the third-party Credit Card Processing company (or companies). Failure to comply or rectify any falsified claims will result in immediate termination of use of our services. If you believe your credit card was used to purchase goods or services from us without your consent, please notify us and your credit card company immediately to resolve the matter efficiently and appropriately.
We offer ShopPay Installments (they are in partnership with Affirm), which eligible clients can use to breakup order totals between $50-$3,000 into four separate payments without disrupting the shipping+handling processing time. *Subject to eligibility check and approval. Estimated payment amount excludes taxes and shipping fees. This is a third party option, Footlights has no control over individual payment arrangements made with ShopPay/Affirm.
Links
When you click on links from our site that take you to a third-party site, we are not in control of their privacy policies and terms. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements prior to use of another site.
Security
To protect your personal information, we take reasonable precautions and follow secure encryption procedures to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
LIABLIITIY
Footlights is not liable for any injury or damages occurred while wearing or using merchandise/services while being fitted in or purchased from Footlights. All purchase of merchandise assumes your satisfaction with the product and releases Footlights of any obligation to re-fit, exchange, return or apply a credit to your account for any reasons outside of our policies. See our Return Policies for more detail.
Privacy Changes
We will always update you of any changes to our Privacy Terms as they take effect. To ensure you have the most accurate information, please frequently view our Privacy Terms. If you have any questions regarding our Privacy Policies, contact customer service.
Contact our customer service team at:
Email: info@dancefootlights.com
Phone: (301)-888-6901
Mail:
Footlights Dance & Theatre Boutique
ATTN: Customer Service
306 E. Church St. Frederick, MD 21701