Shipping policy

Shipping

We do not handle the delivery of your goods, therefore we cannot guarantee, represent or warrant that your package will be uninterrupted, timely, or kept secure. However, we can assist with contacting the third-party shipping company in regards to all lost and damaged packages. To file a claim yourself, go to the carrier's website for contact information and steps on how to file a claim. We are not liable to replace any lost or damaged materials. If you believe your package to be lost, contact us:

FREE Shipping over the minimum spend amount is only applicable to parcels being shipped to a valid address within the USA (otherwise known as, "Domestic Shipping"). 

International Shipping 

There are service fees that we charge clients who request international shipping. International shipping costs will increase depending on the destination address globally. Additional duties/customs charges are the responsibility of the client. All additional fees must be collected before an order can be processed. Any failure to respond to additional money requests within 48 hours will automatically void the transaction and a refund will be applied to the original payment method. 

In-Person Pickups/Curbside Assistance

You will be contacted when your order is ready for pickup. Please be mindful of our boutique hours and contact the pickup boutique if you have any questions about pickup times and processes.