Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to the Footlights Dance & Theatre Boutique website. www.dancefootlights.com is operated by Footlights Dance & Theatre Boutique (also referred to as “Footlights”). Throughout the site, the terms “we”, “us” and “our” refer to Footlights Dance & Theatre Boutique. Footlights offers this website, including all information, products and services available to you, upon your acceptance of all terms and policies stated on our website; including but not limited to our Terms of Service, Privacy Terms and Policies.
By visiting our site and/ or purchasing products/services from us online (or in store), you are agreeing to our Terms of Service, Privacy Terms and Policies. These Terms apply to all users of the site.
Please read these Terms and Policies carefully before using our website. By accessing or using any part of the site, you agree to these Terms of Service, Privacy Terms and Policies. If you do not agree to all the terms and conditions of this agreement, then you must halt use or accessibility to our site immediately.
We reserve the right to update, change or replace any part of our website, including the Terms of Service, Privacy Terms and Policies without prior notice. It is your responsibility to check this page periodically for changes. Your continued use of or continued access to the website following the posting of any changes constitutes acceptance of those changes.
ONLINE SALES TERMS
By agreeing to these terms and policies, you represent that you are of age to access and make purchases. You must not transmit any viruses or any code of a destructive nature on our site.
ONLINE SERVICE RESTRICTIONS
Credit card information is always encrypted and cannot be accessed at any point in time by Footlights. You agree not to duplicate, copy or exploit any portion of the website through which the Credit Card services are provided to ensure consumer security. We are not liable for any credit information stolen, falsely used on our site or compromised by other sources/persons without your given permission or knowledge of use. If you believe your credit card was used to purchase goods or services from our site without your consent, please notify us and your credit card company immediately to resolve the matter efficiently and appropriately.
Email: info@dancefootlights.com
Phone: (301)-888-6901
Mail:
Footlights Dance & Theatre Boutique
ATTN: Financing
306 E. Church St. Frederick, MD 21701
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. Additional attempts may be made to any additional third-party business(es) you list as part of your contact information including but not limited to your place of work, school or a studio you dance at. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors. We reserve the right to discontinue any product at any time on our site. We reserve the right to limit the quantities of any products or services that we offer. We reserve the right to block or void any orders attempted to be made by any person (or persons) who we feel is in violation of our Policies and/or conducting illicit activities, including but not limited to Credit Card fraud.
You agree to provide current, complete and accurate contact and financial information for all purchases made through our website and in store. We are not liable for any inaccurate information resulting in the failure to contact you in regards to attempts to cancel, modify or otherwise change or update an order.
CHARGE BACK ATTEMPTS:
Any attempt to falsify a Charge Back Claim will be thoroughly investigated by our team. We will attempt to contact you at all outlets of contact provided to resolve the matter internally before submitting the proper documents to rectify any false claims with the third-party Credit Card Processing company (or companies). Failure to comply or rectify any falsified claims will result in immediate termination of use of our services. If you believe your credit card was used to purchase goods or services from us without your consent, please notify us and your credit card company immediately to resolve the matter efficiently and appropriately.
INFORMATION ACCURACY
We are not responsible if information made available on this site is not accurate, complete or current. Some content may contain typographical error, inaccuracies in description as well as availability, price, shipping details and promotional offers. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
PRICES AND SERVICES RENDERED
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue services available for purchase without prior notice. We do not match prices with any other company, including our vendors.
We do not fit pointe shoes for clients who intend to purchase elsewhere OR at a later time. Additional fees will be charged for those who mislead a fitter to conducting a fitting that results in non-purchase that falls solely on the decision of the client after a proper shoe has been determined, including after-hours fees, and a charge of $50 per half hour of your fitting, per fitter involved. These fees are not refundable or transferrable to a future purchase.
ONLINE PRODUCT DETAILS AND AVAILABILITY/SPECIAL ORDERS
Certain products or services may be available exclusively through our website. These products or services may have limited quantities. Refer to our Special Order Policies for further detail. We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer, phone or tablet monitor's display will be accurate to the appearance of the item in person. All descriptions of products or product pricing are subject to change at any time without notice. We are not obligated to replace any item purchased that does not meet your expectations. All purchase of materials and our services assumes your satisfaction of the products.
THIRD-PARTY TOOLS AND LINKS
At any time, we may provide access to third-party tools which we do not have control over; such as social media sites or vendor sites. We have no liability arising from or relating to your use of optional third-party tools linked to our site. Any use of the links taking you off of our site is done so at your own risk and understanding of the third party Terms and Conditions as they apply. We are not responsible for examining or evaluating the content or accuracy of the sites. We are not responsible for any third-party materials or websites, or for any other materials, products, or services provided on sites that are not ours (www.dancefootlights.com), including our social media pages which we use in accordance to the terms and conditions given to us by the provider.
We offer ShopPay Installments (they are in partnership with Affirm), which eligible clients can use to breakup order totals between $50-$3,000 into four separate payments without disrupting the shipping+handling processing time. *Subject to eligibility check and approval. Estimated payment amount excludes taxes and shipping fees. This is a third party option, Footlights has no control over individual payment arrangements made with ShopPay/Affirm.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
At any time we may delete, alter or remove any feedback or comments left on our site. We are not liable for quoting, or giving source to ideas, photos or other forms of submitted feedback including contest entries, such as photo contests unless it violates copyright laws.
Threats, Slander and Aggressive Behavior (Including Theft)
We as a company will not stand for aggressive behavior to be demonstrated by clients against our employees and/or other patrons of our establishments through public altercation inside our establishments or through our channels of communication such as social media outlets, phones and emails. Anyone in violation of this policy will be held to the highest standings of the law as applicable to their actions. This includes but is not limited to using derogatory language, yelling, intimidation, throwing of any objects (including monies), any behavior we feel is threatening, degrading and/or demeaning to our employees. Actions such as (but not limited to) threatening to sue us (or an employee) under falsified claims solely to incite fear and/or intimidate individual(s) to comply with demands against company policies, physically lunging at a person(s), physically assaulting, cornering, invading "personal" space, stepping behind the counter (or any employee-only section) for intimidation or an attempt at physical assault, including attempting to reach over the counter, making fists at or otherwise using bodily motions or objects to inflict fear or harm to any employee or other patrons. Any attempt to cause emotional distress to an employee or another patron will result in immediate removal from our establishments or immediate cease of communications and services provided. Any attempts made at threatening the lives or safety of our staff will be immediately reported to the proper authorities as well as to any known connected businesses we work with (such as studios). Any derogatory remarks, comments or slander will result in the possibility of permanent termination of our services as well as contacting any known connected businesses we work with (such as studios) as we feel fit to uphold the safety and integrity of our business. Any patron caught stealing merchandise will face permanent termination of our services and be immediately reported to the proper authorities as well as to any known connected businesses we work with (such as studios).
SHIPPING DISCLAIMER
We do not handle the delivery of your goods, therefore we cannot guarantee, represent or warrant that your package will be uninterrupted, timely, or kept secure. However, we can assist with contacting the third-party shipping company in regards to all lost and damaged packages. We are not liable to replace any lost or damaged materials. If you believe your package to be lost, contact us:
Email: info@dancefootlights.com Phone: (301)-888-6901
FREE Shipping over minimum spend amount is only applicable to parcels being shipped to a valid address within the USA (otherwise known as, "Domestic Shipping").
LIABLIITIY
Footlights is not liable for any injury or damages occurred while wearing or using merchandise/services while being fitted in or purchased from Footlights. All purchase of merchandise assumes your satisfaction with the product and releases Footlights of any obligation to re-fit, exchange, return or apply a credit to your account for any reasons outside of our policies. See our Return Policies for more detail.
TERMINATION
Our Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If we feel you have violated or failed to comply with our Terms and policies, we have the right to terminate your use and access.
Contact our customer service team at:
Email: info@dancefootlights.com
Phone: (301)-888-6901
Mail:
Footlights Dance & Theatre Boutique
ATTN: Customer Service
306 E. Church St. Frederick, MD 21701
CHANGES TO TERMS OF SERVICE, PRIVACY TERMS AND POLICIES
You can review the most current version of the Terms of Service, Privacy Terms and Policies at any time on our site. We reserve the right to update, change or replace any part of these Terms and Policies by posting updates and changes to our website without prior notice to you. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website, purchases constitutes acceptance of those changes.
CONTACT INFORMATION
Questions, comments, concerns or suggestions regarding our Terms and Policies should be sent to our customer service team.
Contact our customer service team at:
Email: info@dancefootlights.com
Phone: (301)-888-6901
Mail:
Footlights Dance & Theatre Boutique
ATTN: Customer Service
306 E. Church St. Frederick, MD 21701