Cancellation policy
Pre-Order Policy
Items that are for Pre-Order (not available yet for immediate delivery) will be treated as a standard order and are subject to availability by the manufacturer. You will be notified to the Estimated Time of Delivery (or ETA) after your order is placed, please allow us up to 48 hours to collect this data. Paid Pre-Orders for standard stock merchandise are eligible for return by store credit or exchange within 14 days of when we receive it. If you have any questions regarding this process, please contact our customer service team:
Email: info@dancefootlights.com Phone: (301)-888-6901
Custom/MTO Policy
Payment is collected prior to your item being made or moved into the production channel. Made to Order (custom) items cannot be returned or exchanged once ordered as they are custom made for you. This item will be filled within a production window set typically by a pre-order window provided on the website. If you cannot find this information, you can contact us for the ETA or one will be personally emailed to you directly by a team member. MTO items are not readily available for pickup same day at the store. Made to Order items can take 4+ weeks for production BEFORE they are shipped to you/ready for pickup. Custom orders cannot typically be changed after the order is placed but a request can be made within 1 hour of purchase. If your item is part of a group production (such as studio-affiliated attire), your order will be fulfilled within a production group window.
If you have any questions regarding this process, please contact our customer service team:
Email: info@dancefootlights.com Phone: (301)-888-6901